The challenge: onsite registration that could make or break the experience
In the fast-moving world of cultural and informational centers, Elevate relies on events to educate, connect, and inspire its community. For Chantel Megaffin, Associate Director of Event Operations, one piece of that experience was becoming a growing concern.
Chantel knew that onsite registration could, in her words, “make or break an event experience.” Manual processes, fragmented tools, and the pressure of day-of execution were creating stress for her team and friction for attendees.
Elevate Festival needed a solution that would:
- Support efficient, reliable onsite registration
- Enhance, rather than distract from, attendee engagement
- Respect nonprofit budget and operational realities
In short, Chantel was looking for event technology that was sophisticated enough to handle complex operations, yet flexible enough to work within budgets and a lean internal team.
The solution: holistic event management with Klik as a game changer
Chantel was drawn to Bizzabo because it didn't feel like a point solution. It felt like a partner.
She describes Bizzabo as having “a holistic approach to event management.” Instead of stitching together multiple tools for registration, badging, and onsite workflows, Elevate could rely on a unified platform that adapted to its own way of working.
The turning point came with Klik SmartBadges™, Bizzabo’s wearable onsite technology.
“The Klik SmartBadges were a game changer for Elevate Festival,” Chantel said. They simplified check-in and onsite processes, and they did it without sacrificing the quality of the attendee experience. Guests could move through registration more quickly, while staff had better visibility into who had arrived and how the flow of the day was unfolding.
Behind the scenes, Bizzabo’s straightforward setup and reliable functions were “tailored precisely to accommodate various budgetary parameters while maintaining high standards of execution.” Elevate could support more modern, data-friendly onsite operations without adding unnecessary complexity or cost.
Just as important as the technology was the partnership. Chantel credits the human side of Bizzabo as a critical part of the solution.
“Working with a supportive CSM and an incredible onsite team has made for a really positive experience,” she said. “The solutions-oriented support reps quickly solve challenges and are always willing to accommodate nonprofit budgets, making everything run smoothly and efficiently.”
For Elevate, this combination of Klik SmartBadges, a flexible platform, and a proactive team gave Chantel the operational confidence she needed on event day.
The results: faster registration and a 25–50% lift in engagement
Once Elevate began using Bizzabo and Klik onsite, the impact was visible both in the room and in the data.
Registration became faster and more predictable. Staff spent less time troubleshooting check-in and more time focusing on the moments that matter, such as greeting attendees and supporting speakers and partners. Klik SmartBadges made it easier for guests to move through the space and engage with content and with one another in a more natural way.
By Chantel’s estimate, Elevate Festival saw a 25–50% increase in attendee engagement, across features like the Bizzabo mobile app, surveys, and networking, driven by “smarter, more intuitive onsite interactions.” That lift was not only a number on a report. It showed up in how attendees moved through sessions, lingered in spaces, and participated more actively during the event.
“Bizzabo's commitment to proactive customer support further supported our team in executing seamless events,” Chantel noted.
The combination of technology and service did more than fix registration. It gave the entire team confidence that the onsite experience was under control.
Over time, Elevate found that Bizzabo’s platform allowed the organization to adapt to unique internal needs, whether that meant adjusting to complex budgets or evolving operational standards, “without losing sight of its core objectives.”
This reinforced Elevate’s belief that it had chosen the right partner. The relationship was not just about using a product. It reflected an alignment with Chantel’s ethos of “providing events that matter and fostering collaboration within our community.”
The future: events that matter, powered by a trusted partner
Looking ahead, Elevate Festival is focused on continuing to deliver seamless, community-centered experiences that feel both welcoming and modern.
The foundation is now in place:
- A unified platform that handles registration and onsite operations with less friction
- A customer success and onsite team that understands nonprofit realities and works collaboratively to solve problems
“In every interaction, the focus remains clear,” Chantel said. The goal is to “empower event leaders to achieve meaningful outcomes through data-driven insights and leading-edge technology solutions.”
With Bizzabo as a trusted partner, Elevate is well-positioned to keep refining its onsite experience, deepening attendee engagement, and creating events that live up to its mission as a cultural and informational hub.
See how Bizzabo and Klik can support your onsite experience
If you are managing events with complex onsite needs and tight budgets, Elevate’s story shows that you do not have to compromise between efficiency and engagement.
With Bizzabo and Klik SmartBadges, you can:
- Streamline registration and check-in
- Give attendees a smoother, more intuitive onsite journey
- Capture meaningful engagement data to inform future events
Ready to explore what that could look like for your organization?
