With effect as of its execution by Bizzabo and Customer, this Data Processing Addendum (“DPA”) forms part of the Bizzabo commercial agreement ("Agreement") between Bizzabo Inc. and its affiliates (collectively, “Bizzabo”) and the person or entity who acquires the Service under the Agreement (“Customer”).
This DPA reflects the parties’ agreement with regard to the Processing of Personal Data. This DPA serves as an integral part of the Agreement, however, the terms of this DPA will prevail over any conflicting terms in the Agreement. All capitalized terms not defined herein will have the meaning ascribed to them in the Agreement.
DATA PROCESSING TERMS
In the course of providing the Bizzabo's services ("Service") to Customer pursuant to the Agreement, Bizzabo may Process Personal Data on behalf of the Customer. The parties agree to comply with the following provisions with respect to Personal Data Processed by Bizzabo as part of the Service for Customer.
1.1. "Data Subject" means an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
1.2. “CCPA” means the California Consumer Privacy Act Cal. Civ. Code § 1798.100 et seq., and its implementing regulations.
1.3. "Personal Data" means any information relating to a Data Subject.
1.4. "Personal Data Breach" means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed.
1.5. "Personnel" means persons authorized by Bizzabo to Process Customer's Personal Data.
1.6. "GDPR" means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
1.7. "Process" or "Processing" means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means, such as collection, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, blocking, erasure or destruction.
1.8. "Standard Contractual Clauses" mean the annex to the EU Commission Decision of 5 February 2010 on standard contractual clauses for the transfer of personal data to processors established in third countries under Directive 95/46/EC of the European Parliament and of the Council.
2. DATA PROCESSING
2.1. Scope and Roles. This DPA applies when Personal Data is Processed by Bizzabo as part of Bizzabo’s provision of the Service. In this context and for the purposes of the GDPR, Customer is the data controller and Bizzabo is the data processor. For the purposes of the CCPA, Bizzabo is a “Service Provider”, as such term is defined in the CCPA. Customer shall have sole responsibility for the accuracy, quality, and legality of Personal Data and the means by which Customer acquired Personal Data. Customer specifically acknowledges that its use of the Services will not violate the rights of any Data Subject that has opted-out from sales or other disclosures of Personal Data, to the extent applicable under the CCPA.
2.2. Subject Matter, Duration, Nature and Purpose of Processing. Bizzabo processes Customer's Personal Data as part of providing Customer with the Service, pursuant to the specifications and for the duration under the terms of the Agreement.
2.3. Type of Personal Data and Categories of Data Subjects. Bizzabo has no control over the type of Personal Data that Customer and users authorized by Customer upload to the Service. Accordingly, Bizzabo has no control over the categories of Data Subjects that Customer's Personal Data relates to.
2.4. Instructions for Bizzabo’s Processing of Personal Data. Bizzabo will only Process Personal Data on behalf of and in accordance with Customer’s instructions. Customer instructs Bizzabo to Process Personal Data for the following purposes: (i) Processing related to the Service in accordance with the terms of the Agreement; and (ii) Processing to comply with other reasonable instructions provided by Customer where such instructions are consistent with the terms of the Agreement. Customer undertakes to provide Bizzabo with lawful instructions only. Bizzabo will inform Customer immediately, if in Bizzabo's opinion an instruction infringes any provision under the GDPR and will be under no obligation to follow such instruction, until the matter is resolved in good-faith between the parties. As required under the GDPR, Customer will provide all necessary notices to relevant Data Subjects and secure all necessary permissions and consents from them, for the Processing of Personal Data by Bizzabo pursuant to this DPA. Bizzabo agrees to refrain from taking any action that would cause any transfers of personal information to or from Bizzabo to qualify as a sale of personal information under the CCPA. Bizzabo shall not retain, use, or disclose any personal information provided by Company except as necessary for the specific business purpose of performing the services for Company pursuant to the Agreement or otherwise as permitted by the CCPA.
Taking into account the nature of the Processing, Bizzabo will assist Customer by appropriate technical and organizational measures, insofar as this is possible, for the fulfilment of Customer's obligation to respond to requests for exercising the Data Subjects' rights under the GDPR. Bizzabo will further assist Customer in ensuring compliance with Customer's obligations in connection with the security of Processing, notification of a Personal Data Breach to supervisory authorities and affected Data Subjects, Customer's data protection impact assessments and Customer's prior consultation with supervisory authorities, in relation to Bizzabo's Processing of Personal Data under this DPA. Except for negligible costs, Customer will reimburse Bizzabo with costs and expenses incurred by Bizzabo in connection with the provision of assistance to Customer under this DPA.
4. BIZZABO PERSONNEL
4.1. Limitation of Access. Bizzabo will ensure that Bizzabo’s access to Personal Data is limited to those personnel who require such access to provide the Service in accordance with the Agreement.
4.2. Confidentiality. Bizzabo will impose appropriate contractual obligations upon its personnel engaged in the Processing of Personal Data, including relevant obligations regarding confidentiality, data protection, and data security. Bizzabo will ensure that its personnel engaged in the Processing of Personal Data are informed of the confidential nature of the Personal Data, have received appropriate training regarding their responsibilities, and have executed written confidentiality agreements. Bizzabo will ensure that such confidentiality agreements survive the termination of the employment or engagement of its personnel.
5.1. Bizzabo may engage third-party service providers to process Personal Data on behalf of the Customer ("Sub-Processors"). Customer hereby provides Bizzabo with a general authorization to engage the Sub-Processors, provided, however, that all Sub-Processors have entered into written agreements with Bizzabo that bind them by substantially the same material obligations under this DPA. Where a Sub-Processor fails to fulfil its data protection obligations in connection with the Processing of Personal Data under this DPA, Bizzabo will remain fully liable to Customer for the performance of that Sub-Processor's obligations.
5.2. Bizzabo may engage with a new Sub-Processor ("New Processor") to Process Customer Personal Data on Customer's behalf. Customer may object to the Processing of Customer's Personal Data by the New Processor, for reasonable and explained grounds, within five (5) business days following Bizzabo's written notice to Customer of the intended engagement with the New Processor. If Customer timely sends Bizzabo a written objection notice, the parties will make a good-faith effort to resolve Customer's objection. In the absence of a resolution, Bizzabo will make commercially reasonable efforts to provide Customer with the same level of Service, without using the New Processor to Process Customer's Personal Data.
6. DATA TRANSFER
6.1. Bizzabo and Bizzabo third-party service providers to whom Bizzabo transfers Personal Data to provide the Service: (i) have executed the Standard Contractual Clauses, (iii) have executed or undertook to comply with such other binding instruments, certifications or self-certifications for the lawful transfer of Customer's Personal Data related to Data Subjects within the EU to other territories, as required and available under the GDPR, or (iii) are established in a country that was acknowledged by the EU Commission as having adequate level of data protection to Personal Data.
Bizzabo will maintain administrative, physical and technical safeguards for the protection of the security, confidentiality and integrity of Customer's Personal Data. Bizzabo regularly monitors compliance with these safeguards. Bizzabo will not materially decrease the overall security of the Service during the term of the Agreement.
8. PERSONAL DATA BREACH MANAGEMENT AND NOTIFICATION
8.1. Bizzabo will maintain security incident management policies and procedures and will notify Customer without undue delay after becoming aware of a Personal Data Breach related to Customer's Personal Data which Bizzabo, or any of Bizzabo's Sub-Processors, Process. Bizzabo's notice will at least: (a) describe the nature of the Personal Data Breach including where possible, the categories and approximate number of Data Subjects concerned and the categories and approximate number of Personal Data records concerned; (b) communicate the name and contact details of the Bizzabo's data protection team, which will be available to provide any additional available information about the Personal Data Breach; (c) describe the likely consequences of the Personal Data Breach; (d) describe the measures taken or proposed to be taken by Bizzabo to address the Personal Data Breach, including, where appropriate, measures to mitigate its possible adverse effects. Where, and insofar as, it is not possible to provide the information at the same time, the information may be provided in phases without undue delay.
8.2. Bizzabo will work diligently, pursuant to its incident management policies and procedures to promptly identify and remediate the cause of the Personal Data Breach and will inform Customer accordingly.
8.3. Bizzabo will only be liable for a Personal Data Breach towards Customer and any third party to the extent that the Personal Data Breach is a result of a breach of Bizzabo's information security obligations under this DPA, provided however, that the Personal Data Breach is not caused by: (i) acts or omissions of Customer, or any person acting on behalf of or jointly with Customer (collectively "Customer Representatives"); (ii) Customer Representatives' instructions to Bizzabo; (iii) a willful, deliberate or malicious conduct by a third party; or (iv) acts of God or force major, including, without limitation, acts of war, terror, state-supported attacks, acts of state or governmental action prohibiting or impeding Bizzabo from performing its information security obligations under the Agreement as well as this DPA, and natural and man-made disasters.
9. AUDIT AND DEMONSTRATION OF COMPLIANCE
9.1. Bizzabo will make available to Customer all information necessary for Customer to demonstrate compliance with the obligations laid down under Article 28 to the GDPR in relation to the Processing of Personal Data under this DPA by Bizzabo and its Sub-Processors.
9.2. Bizzabo will allow for and contribute to audits, including inspections, conducted by Customer or another auditor mandated by Customer, in relation to Bizzabo's obligations under this DPA. Bizzabo may satisfy the audit obligation under this Section 9.2 by providing Customer with attestations, certifications and summaries of audit reports conducted by accredited third party auditors. Audits by Customer are subject to the following terms: (i) the audit will be pre-scheduled in writing with Bizzabo, at least forty-five (45) days in advance and will be performed not more than once a year (except for an audit following a Personal Data Breach); (ii) the auditor will execute a non-disclosure and non-competition undertaking toward Bizzabo; (iii) the auditor will not have access to non-Customer data (iv) Customer will make sure that the audit will not interfere with or damage Bizzabo's business activities and information and network systems; (v) Customer will bear all costs and assume responsibility and liability for the audit; and (vi) Customer will receive only the auditor's report, without any Bizzabo 'raw data' materials, will keep the audit results in strict confidentiality and will use them solely for the specific purposes of the audit under this section; (vii) at the request of Bizzabo, Customer will provide it with a copy of the auditor's report; and (viii) as soon as the purpose of the audit is completed, Customer will permanently dispose of the audit report.
10. DELETION OF PERSONAL DATA
At the choice of Customer, Bizzabo will delete or return all Customer's Personal Data to Customer after the end of the provision of Services relating to Processing of Customer's Personal Data and delete existing copies unless a law of the European Union or an EU member state requires the storage of the Personal Data.
11. ANONYMIZED AND AGGREGATED DATA
Bizzabo may process data based on extracts of Personal Data on an aggregated and non-identifiable forms, for Bizzabo's legitimate business purposes, including for testing, development, controls, and operations of the Service, and may share and retain such data at Bizzabo's discretion.
12. DISPUTE RESOLUTION
The parties agree to communicate regularly about any open issues or process problems that require resolution. The parties will attempt in good faith to resolve any dispute related to this DPA as a precondition to commence legal proceedings, first by direct communications between the persons responsible for administering this DPA and next by negotiation between executives with authority to settle the controversy. Either party may give the other party a written notice of any dispute not resolved in the normal course of business. Within two (2) business days after delivery of the notice, the receiving party will submit to the other party a written response. The notice and the response will include a statement of each party’s position and a summary of arguments supporting that position and the name and title of the executive who will represent that party. Within five (5) business days after delivery of the disputing party’s notice, the executives of both parties will meet at a mutually acceptable time and place, including by phone, and thereafter as often as they reasonably deem necessary, to resolve the dispute. All reasonable requests for information made by one party to the other will be honored. All negotiations pursuant to this clause are confidential and will be treated as compromise and settlement negotiations for purposes of applicable rules of evidence.
13. ORDER OF PRECEDENCE.
The terms of this DPA will prevail over any conflicting terms in the Agreement.
14.1. This DPA will commence on the later of the date of its execution or the effective date of the Agreement to which it relates and will continue until the Agreement expires or terminated.
14.2. This DPA may be modified or amended only by a written amendment to this DPA which will be signed by both Bizzabo and Customer.
15.1. Bizzabo is responsible to make sure that all relevant Bizzabo's personnel adhere to this DPA.
15.2. Bizzabo's compliance team can be reached at: firstname.lastname@example.org.